We hope you love your purchase from Mochara, however should you wish to return or exchange your item(s) we have made the process straightforward and hassle free for your convenience. You may return your item(s) for a refund, exchange or store credit within 30 days of your purchase, please refer to our refund policy for further details.
Please enter your email address and order number below to begin your return and follow the instructions provided.
Please ensure to use the email address that you used when you placed your order and include the prefix MUK- before your order number.
Select the items you would like to return and choose your shipping method. If you generate a shipping label the return shipping cost will be deducted from your refund. You may also choose to arrange the return shipping yourself if you prefer. If you would like to choose a store credit then your return postage will be free of charge.
Your refund will be processed as soon as we receive your returned item(s).
Exchanges are free, please select the item you wish to exchange and specify what you would like in return then generate your shipping label.
Your exchange will be processed and dispatched as soon as we receive your returned item(s).
We will email a Gift Card with the equivalent amount of your purchase once your returned item has been received.